Shipping policy

This Shipping Policy outlines the terms and conditions for processing, fulfillment, and delivery of products purchased through Revline Performance. By placing an order, you agree to the following:

1. Payment & Order Verification

• Payments are authorized at checkout but not always captured until product availability is confirmed. You will receive a confirmation email once the order is verified and processing begins.

• Orders flagged for fraud or requiring additional verification may be delayed or canceled at Revline’s discretion.

2. Processing Times

• In-stock orders typically ship within 48–72 business hours.

• Time-sensitive orders should be confirmed by phone/email to ensure no delays.

• Special-order and backordered items ship according to the manufacturer’s lead time.

3. Shipping Methods & Carriers

• Most products ship via UPS, USPS, DHL, or FedEx.

• Large dollar amount items may require a signature upon delivery. This requirement cannot be waived for high-value or flagged orders.

• Freight, oversized, and special shipments may require additional arrangements.

4. Collective (Direct Supplier Fulfillment)

• Some products are shipped directly from authorized suppliers or manufacturers (“Collective”) rather than from Revline’s main warehouse.

• Orders may arrive in multiple shipments from different locations.

• Supplier policies (including lead times, packaging, and return eligibility) may apply to Collective orders.

5. Shipping Charges & Additional Costs

• Some oversized, freight, or special shipments may require additional charges beyond the checkout estimate. If this occurs, you will be contacted with an updated quote before your order ships.

• If additional charges are not approved within 24 hours, the order may be canceled and refunded less applicable processing fees.

• Customers are responsible for providing accurate delivery information. If a shipment is returned due to incorrect or undeliverable addresses, the customer is responsible for reship charges and may be subject to restocking fees.

6. Damaged, Incorrect, or Lost Shipments

• Any damage, shortages, or incorrect shipments must be reported within 48 hours of delivery with supporting photos.

• Customers must keep all original packaging for inspection.

• Do not return a damaged shipment without prior written authorization. Unauthorized returns may be refused.

• If Revline or the supplier is at fault, a replacement or credit will be issued once the item is returned and inspected.

• If the carrier is at fault, a claim will be filed with the carrier, and resolution is subject to their approval.

7. Refused Shipments & Undeliverable Packages

• Refused or undeliverable shipments are treated as returns.

• Customers are responsible for return shipping fees and may be charged up to a 25% restocking fee.

• Refunds are processed only after inspection confirming the item is in unused/resalable condition.

8. Special-Order Items

• Special-order and custom items are non-cancelable and non-returnable once placed.

• Special orders often require a deposit or full prepayment, which is non-refundable once the order is confirmed.

• Customers are responsible for verifying fitment, specifications, and lead times prior to ordering.

9. Non-Refundable Shipping & Buyer’s Remorse

• Shipping charges are non-refundable in either direction unless explicitly approved by Revline Performance.

• Revline does not accept returns due to buyer’s remorse. If an item is no longer wanted, it may be returned only if unused, in original packaging, and subject to up to a 25% restocking fee.

• Installed, modified, or altered items cannot be returned.

10. Errors & Mis-Shipments

• In the event of a processing or shipping error by Revline, we will arrange return shipping at no cost and provide a replacement.

• Revline reserves the right to review and confirm the error before authorizing a replacement or credit.

11. Revline’s Right to Cancel or Refuse Orders

Revline reserves the right to cancel or refuse any order at its discretion, including but not limited to:

• Fraudulent or high-risk transactions.

• Incorrect or misquoted shipping rates.

• Listing or pricing errors.

• Supplier stock issues or logistical constraints.

• Abusive or disruptive customer behavior.

If an order is canceled under these circumstances, you will be notified. Refunds will be processed in accordance with our Return & Refund Policy.